Refund Policy Overview

At Sweetleaf Map, we prioritize transparency and clarity in our operations. Below is a detailed explanation of each key point regarding refunds, payments, and our role as a delivery service:

1. Refunds Managed by Retailers

Sweetleaf Map functions solely as a delivery platform connecting customers with licensed cannabis retailers. Therefore, any refund requests must be handled directly by the retailer from which the purchase was made.

• Retailer Responsibility: Each store has its own refund policies, including conditions, eligibility, and timelines.
• Customer Action Required: To initiate a refund, customers must contact the retailer directly using the contact details provided in their order confirmation.
• Sweetleaf Map’s Role: We do not influence or control retailer refund decisions or processes.

2. Sweetleaf Map’s Limited Role in Refunds

Sweetleaf Map is not responsible for processing refunds. Our primary role is to facilitate the delivery of products ordered on our website.

• No Direct Refund Processing: We do not authorize, process, or issue refunds.
• Scope of Responsibility: Our services are limited to ensuring the timely and safe delivery of your orders.
• Retailer-Only Refunds: All refund decisions are made exclusively by the retailer, according to their policies.

3. Payment Methods

All transactions on Sweetleaf Map are processed securely through our online payment system using credit or debit cards.

• Secure Transactions: Payments are encrypted and processed through a trusted third-party payment gateway, ensuring your financial data remains safe.
• Order Confirmation: Upon payment, you will receive a confirmation email detailing your purchase.
• Billing Statements: Depending on your bank, charges will appear as Sweetleaf Map. If otherwise, it will be communicated to you.

4. How to Request a Refund

To request a refund, customers must directly contact the store or dispensary on Sweetleaf Map from which they purchased the product.

• Retailer Contact: Use the contact details provided in your order confirmation or receipt.
• Proof of Purchase: Keep your order confirmation or receipt, as retailers may require this for processing refunds.
• Retailer Policies Apply: Refund eligibility and processes vary by retailer, so ensure you understand their terms before making a purchase.

5. Refund Eligibility

In general, Sweetleaf Map offers no refund after purchase through it’s platform. However, each dispensary may  sets its own refund eligibility criteria. Factors that may influence refund eligibility include:

• Product Condition: Some retailers may only accept returns for products that are unopened, unused, or in their original packaging.
• Timeframe:You can only request a refund if the product you ordered isn’t what you received. This must be done immediately after delivery.
• Retailer Discretion: The final decision on refund approval rests with the individual retailer, not Sweetleaf Map.

6. Delivery-Related Issues

While Sweetleaf Map does not handle refunds, we are responsible for ensuring a smooth delivery experience. If you encounter any issues related to delivery, we are here to help.

• Common Issues: These may include delayed deliveries, missing items, or incomplete orders.
• Contact Support: For any delivery-related concerns, reach out to our customer support team at “support@sweetleafmap.com”
• Resolution Process: Our team will investigate delivery issues and work to resolve them as quickly as possible.

7. Additional Support and Inquiries

We are committed to providing excellent customer service. If you have general questions about your experience with Sweetleaf Map, we’re here to help.

• Support Services: Our team can assist with order status, navigating the website, and finding retailer contact information.
• Policy Clarifications: For questions about our refund policy or other terms of service, please contact our support team.
• Contact Information: Contact us at support@sweetleafmap.com